Selecting the Best Hotel Management Software

Selecting the best hotel software is an important task for any hotelier. With the right software, a hotelier can simplify operations, have a single-point of control over the business, and have greater connectivity to online marketplaces.

There are several factors that go into finding the best property management system (PMS).

Reporting: Access to accurate reports and business intelligence is an important strategic tool for any property. The best software will have a variety of reporting capabilities that will allow the hotelier access to revenue information as well as other performance metrics.

Rate management Flexibility: A PMS should have the necessary functions to support your hotel’s rate management strategies. This is very important to offer the most competitive rates and packages for your property.

Web Booking Engine: Online bookings are playing an increasingly important role in maintaining a hotel’s occupancy. Hoteliers should make sure that the PMS they choose has its own web booking engine and payment gateway in order to capitalize on all of these web-based opportunities.

Sales and Marketing: OTAs, search engines, review sites, and social media have emerged as prominent technological tools used in online marketing of hotel rooms.

Channel Manager connection: Be sure to select a PMS with a channel manager that connects to OTAs and GDS for real-time room inventory distribution and dynamic pricing models.

Social media and review site integration: A capability to integrate with your hotel’s social media platforms and review sites like TripAdvisor is another key feature to look for when selecting a PMS. A Facebook booking engine also helps increase direct bookings.

Integrations: The PMS should integrate seamlessly with standard external systems like accounting, mini bars, and key card access.

Housekeeping and POS: Housekeeping is a crucial function of a hotel and will make or break guest satisfaction depending on how well it is performed. For this reason, it is important for a PMS to have a module dedicated to housekeeping. Additionally, a Point of Sale feature is also important to look out for as it can integrate with the PMS to provide a simpler billing process for individual rooms.

Data Security: Above all, your guests need to be assured that their information is being stored in a safe manner. Make sure to find out where data is being stored and how credit card payments are processed in a secure way.

A hotel PMS is a very important asset for a hotel in order to increase overall efficiency and help with increasing revenue. It’s important to keep a variety of factors in mind in order to choose the best software for your property’s needs.

Source: www.whatech.com